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Gary Hamer

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SmartCARE

Video QoS and Subscriber Activity Monitoring and Analysis

What can SmartCARE do and What Problems does it Solve?

  • It offers you indepth detail of your video service status at any time.
  • It collects data to alert you of service issues/anomalies enabling issues to be proactively resolved before customer complaint arise.
  • It provides a rich toolbox to easily resolve issues and improve customer care by analyzing service status at the subscriber level.
  • It measures how well your IT and maintenance departments achieve their KPIs.
  • It provides data on equipment load, user geography, fault tolerance and other key measures to allow you to knowledgably plan and optimize your infrastructure and services.

Benefits

Monitor QoS 

User-side video quality depends on the operator's hardware capacity and subscriber web access quality. Network and hardware related incidents can result in degraded quality or picture loss. This may affect user experience and fuel churn. With SmartCARE you can continuously analyze content delivery quality and quickly respond to any issue.

View Current Client Sessions

Using the solution, you can monitor QoS in real time as the dashboard updates parameters every 60 seconds.

Analyze Event History 

By filtering and analyzing event history based on different parameters you can quickly identify, locate and fix issues. For instance, growth in the number of stream bitrate switching events over a period indicates degraded QoS caused either by server-side issues (network faults, overload, etc.) or subscriber access quality fluctuations. SmartCARE clearly indicates out the origin of the issue.

Enjoy Streamlined Data

By preprocessing and aggregating data the system ensures no delay with showing data over any period. 
 

Convenient Toolbox

Rich and intuitive SmartCARE interface eases the tasks of network monitoring, technical support, and service management in your company. The data obtained can be exported as graphics or tabular CSV or PDF files.

Accurate Data

SmartCARE collects data both from client devices and server hardware. As a result, you get more accurate details on your digital TV service status.

Key SmartCARE Features

  • Running in both IPTV and OTT networks.
  • Support of a broad range of end user devices.
  • Support of SmartLabs infrastructure, integration with third-party infrastructure.
  • Aggregated analysis of client app and server data.
  • Monitoring of OTT broadcast quality.
  • Real-time monitoring, per-minute updates.
  • Storage and analysis of event history and QoS data.
  • All key metrics for quality assessment.
  • Tools for analytics, monitoring and reporting.
  • Per-subscriber event analysis. 
  • User-friendly GUI.
  • Timely notification of changes or system issues.
  • Data export into graphical or tabular CSV or PDF.
  • Scheduled reporting.
  • User role differentiation.

How SmartCARE Works?

SmartCARE server accumulates the data from client devices, operator's hardware monitoring tools and system software, and streaming server logs. SmartCARE processes and analyzes the data to timely detect service issues: image distortion, freezing or other events.
 
Parallel processing of data from several sources gives a comprehensive end-to-end picture of the status and quality of video services. This information is shown on the SmartCARE dashboard in real time.
 
Also, using the solution you can set rules for substantial quality degradation: SmartCARE server will automatically generate emergency messages and email them to relevant maintenance personnel.

Client Devices Supported 

SmartCARE can analyze data received from:

Devices with SmartTUBE UI installed

STB

Android / iOS

cellphones and tablets

SmartTV

PC / Mac

Other devices

Any third-party STBs or apps sending data via SmartCARE API.

SmartCARE User Interface

The SmartCARE user interface is a dashboard allowing you to:

Download SmartCARE datasheet